Rusco - Cobourg - 6 Doors - Review -
Have you wondered why there isn't any reviews on Rusco Cobourg Products on the Internet - either good or bad?
Have you wondered why there isn't any reviews on Rusco Cobourg Products on the Internet - either good or bad?
Rusco - Cobourg - 5 double Doors and 1 single door Review !
The doors are not as good as Homedepot's nor Lowes'. Homedepot stands by their product and install. Not sure about Lowes - probably the same.
Workmanship is just not there!
If you want to know the gruesome detail about dealing with Rusco, Product and Installation.
One of the doors fell off its hinges within a week - after we had all of our doors installed by Rusco.
When it rains all of the doors leak as well.
Rusco staff is unprofessional, incompotent, arrogant and disrespectful!
The doors are not as good as Homedepot's nor Lowes'. Homedepot stands by their product and install. Not sure about Lowes - probably the same.
Workmanship is just not there!
If you want to know the gruesome detail about dealing with Rusco, Product and Installation.
One of the doors fell off its hinges within a week - after we had all of our doors installed by Rusco.
When it rains all of the doors leak as well.
Rusco staff is unprofessional, incompotent, arrogant and disrespectful!
See the wood between the doors?
Why wouldn't they paint that black as well?It's a black door and it's part of the door and not the frame!
This door they didn't bother screwing in the door sweeps.
The other doors they put in white screws in all of the black door sweeps.
A customer satisfaction survey would be a nice to leave behind with customers, even if Rusco doesn't read.
Two of the doors have this happening to them.
This door is the worst.
The doors are black with a white plastic band all around the door slab.
Around the locks, two of the doors, the white plastic band is pulling out of the uchannel already.
The way Rusco did the astragals looks unprofessional and it leaks! The astragal blocks are not even aligned with the doors.
The sliding bolts that locks one of the doors in place; looks cheap and in fact it's the cheapest you can buy, giving the doors an overall substandard quality appearance.
Heads up!
Rusco only likes doing business by phone or verbally.
They can't read!
If you send Rusco anything more than a short paragraph, it's more than their brain can cope with.
Do everything in writing anyway and make sure you double check their outdated contract and release forms before you sign anything, because that's what they are going to go by, regardless what they say verbally.
- Also the quote that you get from the salesman in writing, is not the price that you're going to pay in the end.
One time we even asked if the price for our windows was right and the salesman said " yes, he was sharing his commision with us".
At least twice we ended up paying more than our bill stated. One time we wrote them a check for a window that we broke; and they wanted to get paid for the same window again.
Rusco is unbelievable! I don't know if it was the size of our order or Rusco is just incompotent.
Warranty:
No warranty on installation - when the installer leaves your house - he is done.
The salesman will say "he will get things fixed".
However, you will get - "I don't have anyone available to fix your problem, we are too busy or I was on vacation" and then the year is over and Rusco walks away from it.
Rusco six door installation is an embarrassement for Rusco and a frustrating mess to us!
After we started having problems with Rusco we found that Rusco has 2 complaints at the Better Business Burreau for "Product and Service". I wish we had known that before we bought. We searched for "Rusco doors and windows" and never found them. Instead what we should of searched for was "Rusco Manufacturing" in Cobourg, Ontario, Canada.
When you do go to Better Business Burreau, Rusco has been there before and knows exactly what to say.
They will say "they will fix it".
However, what Rusco doesn't tell the Better Business Burreau is that before Rusco will do anything for anybody, they want $100 check and only when the check clears, then they will decide at their convenience if they were going to fix anything or not. We have been complaining about our install since day one.
So, why wait until the customer goes to BBB then?
By the time anyone gets to that point, they have already decided that they don't want anything to do with Rusco and they only intend to help other people from making the same mistake.
That's my storey and I hope that my experience helps someone make a better decision than we did before buying.
To me; customer service is more important than the product itself.
The product - you can check that before you buy it and expect it to be as good or a little worse.
The service? - You never know until you need it.
Rusco must of had a good product and service at one time, but that's long gone now!
We spent around $35,000 at Rusco - for windows and doors.
So, the amount you spend at Rusco, makes no difference how you are treated.
Rusco only likes doing business by phone or verbally.
They can't read!
If you send Rusco anything more than a short paragraph, it's more than their brain can cope with.
Do everything in writing anyway and make sure you double check their outdated contract and release forms before you sign anything, because that's what they are going to go by, regardless what they say verbally.
- Also the quote that you get from the salesman in writing, is not the price that you're going to pay in the end.
One time we even asked if the price for our windows was right and the salesman said " yes, he was sharing his commision with us".
At least twice we ended up paying more than our bill stated. One time we wrote them a check for a window that we broke; and they wanted to get paid for the same window again.
Rusco is unbelievable! I don't know if it was the size of our order or Rusco is just incompotent.
Warranty:
No warranty on installation - when the installer leaves your house - he is done.
The salesman will say "he will get things fixed".
However, you will get - "I don't have anyone available to fix your problem, we are too busy or I was on vacation" and then the year is over and Rusco walks away from it.
Rusco six door installation is an embarrassement for Rusco and a frustrating mess to us!
After we started having problems with Rusco we found that Rusco has 2 complaints at the Better Business Burreau for "Product and Service". I wish we had known that before we bought. We searched for "Rusco doors and windows" and never found them. Instead what we should of searched for was "Rusco Manufacturing" in Cobourg, Ontario, Canada.
When you do go to Better Business Burreau, Rusco has been there before and knows exactly what to say.
They will say "they will fix it".
However, what Rusco doesn't tell the Better Business Burreau is that before Rusco will do anything for anybody, they want $100 check and only when the check clears, then they will decide at their convenience if they were going to fix anything or not. We have been complaining about our install since day one.
So, why wait until the customer goes to BBB then?
By the time anyone gets to that point, they have already decided that they don't want anything to do with Rusco and they only intend to help other people from making the same mistake.
That's my storey and I hope that my experience helps someone make a better decision than we did before buying.
To me; customer service is more important than the product itself.
The product - you can check that before you buy it and expect it to be as good or a little worse.
The service? - You never know until you need it.
Rusco must of had a good product and service at one time, but that's long gone now!
We spent around $35,000 at Rusco - for windows and doors.
So, the amount you spend at Rusco, makes no difference how you are treated.